Frequently Asked Questions

The tracking status 'pending – no events yet’ means that the item hasn’t been scanned yet. This could be because of it: hasn’t been posted yet, OR it's taking a little longer for Australia post for its first scan, OR was part of a bulk mailing where items have been posted over the counter in bulk but not scanned yet. Please try tracking your item again in 24-48 hours. PickPals posts your lock picks all over Australia and the globe as fast as we can, providing superior customer service. Some of these events may be out of our hands but we won't leave any stone unturned to ensure your package of quality lock picks and accessories arrive in a timely manner.  
The progressive locks are great, we really like these as a base to start. The progressive locks give you less pins so you can start to feel your way around a lock and slowly move up to more pins. The clear locks are great and are slightly better quality which is reflected in the price. Some beginners use a combination of progressives and clear to get them started. Either lock will keep you busy for a long time.
Well picked up, these sets are very similar. The difference in the 9 pce set is the thickness of the Picks. They are able to get into narrower keyways and have thicker metal handles which provide great feedback. The intro set is a PickPals exclusive set put together by us and has everything you need to get started at a great price. We offer the intro as a great entry point with the option to expand later. Both the nine pce set and our intro set are top sellers, made in the us by Southord.  
We certainly do! We process these via PayPal (PayPal won't charge you any fees) and signing up for a PayPal account is now optional. Here’s how this easier checkout works:
  1. Enter your name and shipping address.
  2. Complete your credit card, email address, and phone number.
  3. (Optional) After reviewing their information, you may choose to save their information by creating a PayPal account to make future transactions faster.
Please note that PayPal’s fraud prevention measures remain in effect for buyers who use this checkout. PayPal applies the same techniques for this checkout as it does for other transactions keeping your data and credit cards secure!
What are your shipping times? All of our stock is held in Australia saving you waiting weeks for items to come from the US/Canada. We ship directly from our warehouse to you, with a free registered post in Australia. We also ship to New Zealand FREE of Charge! Please note that a registered post does not guarantee tracking and is used to confirm sending and delivery of items.
As a reminder, you can review our delivery reference table below:
Please Note: At PickPals we do our best to get your Picks to you ASAP. The following times are based on our current estimations. When you track your parcel, the update 'Received by Australia Post' means it has left Perth, not that it is being held in Perth.  e.g. Tracking will show. *Please note that we cannot investigate the whereabouts of your order until the times displayed in this table have been exceeded. i.e. If you are in Brisbane, please do not contact us asking the whereabouts of your parcel until 6 business days (Business days are Mon-Fri) have elapsed.

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Top Quality Lock Picks and Sport Supplies. Supplying Australia, shipping Globally.

Missing your order confirmation or tracking number? Check your spam folder and add to your safe list. Still got a question, comment, or concern about PickPals or lock picking tools? Just shoot us an enquiry below and we’ll get back to you ASAP.

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Still got a question, comment, or concern about PickPals or lock picking tools? Just shoot us an enquiry below and we’ll get back to you ASAP.