Our Shipping Process
Australia Post is experiencing a huge surge in volume, so you may notice some small delays in our quoted delivery times below.
As usual if you have any questions please contact our Customer Service team using our contact form.
NOW SHIPPING TO OVER 25+ COUNTRIES!
Australia, New Zealand, USA, Canada, UK, Ireland, Bosnia, and Israel just to name a few. We are shipping daily to your country. Can’t find your country on our list let us know.
Multiple shipping options are available to our international customers including new Express. See the options at the checkout.
WE SHIP DAILY!!
That’s right, we know you can’t wait for your new lock picks. Order before 2 pm AEST Monday to Friday and we’ll get your order on the way that day. Of course, this excludes weekends, public holidays, and other special holidays when postal services are not available.
You’ll receive a confirmation once your order ships and a tracking number if applicable.
Our custom software keeps you informed at each stage of the purchasing process.
|Please Note: At PickPals we do our best to get your Picks to you ASAP. The following time|
are based on our current estimations
|DELIVERY (Business Days) – ORIGIN: Perth|
|Sydney Metro||5||Adelaide Metro||5||Qld Central||6-7|
|NSW Country||6-7||SA Country||6-7||Far Nth Qld||6-7|
|Canberra Metro||6-7||Perth Metro||3-4||Sth East Qld||6-7|
|Melbourne Metro||5||WA Country||5-7||Alice Springs||6-7|
|Vic Country||5||Darwin City/Suburbs||6||New Zealand||7-10|
|Other International (Tracked Only)|
If you are looking for overnight delivery you have come to the right place. We offer Overnight shipping throughout Australia.
🚚 Authority to leave shipments
*The restrictions are the following:
- Australian Orders Only.
- All-Metro and outer metro Postcodes included except apartments, Parcel Lockers, and PO Boxes.
- Remote locations such as upper Brisbane, Darwin, and the NT, overnight is not guaranteed.
- Not applicable to orders with Underdoor due to size restriction however we ship Underdoors through other couriers for Express & standard Shipping.
- If Overnight is not applicable, the next best express option will be used.
All overnight deliveries are trackable online.
We offer Express postage throughout Australia! Simply ‘pick’ the EXPRESS option at checkout. Australia Post delivers to some areas on a Saturday, probably while you’re in bed after playing Fallout until the early hours.
Express Postage times:
1-3 days depending on your location.
See Australia post link for more details.
NEW ZEALAND DELIVERY
With free shipping to New Zealand, there are no surprises. We do our best effort to get your parcel on the plane and over to you! Most New Zealand orders take 7-10 business days to arrive. Trust us, our products are worth the wait.
Optional tracking is available for an additional cost. Shipping with tracking will arrive in 5-7 business days from shipping.
We ship internationally all over the world. For a small fee, we’ll ship with tracking so you can have peace of mind and keep a tab on your new tools.
Standard Shipping takes 7-10 business days to arrive, depending on your location.
International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are paid for on the import of goods into the buyer’s country and are the responsibility of the buyer. The cost of importing will vary from place to place, so please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
WILL I RECEIVE TRACKING INFORMATION?
For all Australian orders over $50 and international with tracking orders from PickPals, you will receive a tracking number which will allow you to track your Picks as they make their way to you. You can rest easy knowing you’ll be soon opening your new picks and plenty of locks.
Your Tracking number is sent automatically using our awesome software, to your email – Check your Junk Box! You’ll be kept informed through each part of the process.
Keep an eye on your spam folder! Our tracking emails like to hide there.
Track Your Order: HERE!
As automation and simplicity sit at the core of our business (and keeps the prices down!) we send all Australia shipping with tracking, free of charge for Australian orders! You will receive an email once the product has been processed and shipped.
Australia Post has advised us that these orders should arrive at any destination within Australia within 2-5 working days. All postage times are an estimate only. Once your order has been dispatched to Australia Post it becomes their responsibility and often shipping times can vary.
We offer Express postage! Simply add the option at checkout.