Shipping

Our Shipping Process

1. SECURE PAYMENT

PayPal | After Pay
Secure Credit Card

2. Confirmation

PickPals confirmation email with tracking details

3. Packing

Orders packed and shipped within 24 hours

4. Shipment

Track the progress of your shipment online

Please note, when Covid restrictions are in place some small delays in our quoted delivery times below may be experienced. We’ll still process and ship your orders ASAP.

As usual, if you have any questions please contact our Customer Service team using our contact form.

NOW SHIPPING TO OVER 25+ COUNTRIES!

Australia, New Zealand, USA, Canada, UK, Ireland, Bosnia, and Israel just to name a few. We are shipping daily to your country. Can’t find your country on our list let us know.

Multiple shipping options are available to our international customers including new Express. See the options at the checkout.


WE SHIP DAILY!!

That’s right, we know you can’t wait for your new lock picks. Order before 2 pm AEST Monday to Friday and we’ll get your order on the way that day. Of course, this excludes weekends, public holidays, and other special holidays when postal services are not available.

You’ll receive a confirmation once your order ships and a tracking number if applicable.

Our custom software keeps you informed at each stage of the purchasing process.


FREE SHIPPING

Free delivery over $49
*Excludes some large items.

Free shipping is calculated on the net order total (After discounts are applied)


SHIPPING TIMEFRAMES

Please Note: At PickPals we do our best to get your Picks to you ASAP. The following time
are based on our current estimations. These times apply to standard shipping
DELIVERY (Business Days) – ORIGIN: Perth
Sydney Metro 5 Adelaide Metro 5 Qld Central 6-7
NSW Country 6-7 SA Country 6-7 Far Nth Qld 6-7
Canberra Metro 6-7 Perth Metro 3-4 Sth East Qld 6-7
Melbourne Metro 5 WA Country 5-7 Alice Springs 6-7
Vic Country 5 Darwin City/Suburbs 6 New Zealand 7-10
Other International (Tracked Only)
USA 7 Europe 6 United Kingdom 6-7

NOTE: All orders shipped by Australia Post automatically require a signature as proof of delivery. If you authorise our shipping company to leave your order unattended without signing for the delivery you do so at your own risk. Pickpals will not be held liable for the loss, theft or misplacement of such orders.

OVERNIGHT SHIPPING

When you need your lock picks delivered fast

If you need next-day delivery* to a capital city or major regional centre in Australia, or you want your freight prioritised, then our Priority service is what you’re looking for.

We offer Overnight shipping throughout Australia.  

*The following restrictions apply to our priority post

  • Australian Orders Only
  • All-Metro and outer metro Postcodes included except apartments, Parcel Lockers, and PO Boxes
  • Remote locations such as upper Brisbane, Darwin, and the NT, overnight is not guaranteed.
  • Not applicable to orders with Underdoor due to size restriction however we ship Underdoors through other couriers for Express & standard Shipping
  • Overnight is next business day when applicable
  • If Overnight is not applicable, the next best express option will be used
  • All priority shipments are Authority to Leave shipments

We don’t recommend Toll Overnight ATL service for PO Box, Parcel locker, apartment, multi-story building, and closed/private compounds where the driver doesn’t have access to the customer’s front door.

NOTE: All orders shipped by TOLL and DHL (Priority) are automatically assigned Authority to Leave. By choosing this method you authorise the shipping company to leave your order unattended without signing for the delivery you do so at your own risk. Pickpals will not be held liable for the loss, theft or misplacement of such orders.

All priority deliveries are trackable online

EXPRESS SHIPPING

We offer Express postage throughout Australia! Simply ‘pick’ the EXPRESS option at checkout. Australia Post delivers to some areas on a Saturday, probably while you’re in bed after playing Fallout until the early hours.

Express Postage times:

1-3 days depending on your location.


NEW ZEALAND DELIVERY

We do our best effort to get your parcel on the plane and over to you! Most New Zealand orders take 7-10 business days to arrive. Trust us, our products are worth the wait.

Optional tracking is available for an additional cost. Shipping with tracking will arrive in 5-7 business days from shipping.


INTERNATIONAL DELIVERY

We ship internationally all over the world. For a small fee, we’ll ship with tracking so you can have peace of mind and keep a tab on your new tools.

Standard Shipping takes 7-10 business days to arrive, depending on your location.

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are paid for on the import of goods into the buyer’s country and are the responsibility of the buyer. The cost of importing will vary from place to place, so please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.


WILL I RECEIVE TRACKING INFORMATION?

For all Australian orders over $49 and international orders from PickPals, you will receive a tracking number that will allow you to track your shiny new picks as they make their way to you. You can rest easy knowing you’ll be soon opening your new picks and plenty of locks.

Your Tracking number is sent automatically using our awesome software, to your email – Check your Junk Box! You’ll be kept informed through each part of the process.

Keep an eye on your spam folder! Our tracking emails like to hide there.


SHIPPING INFORMATION

As automation and simplicity sit at the core of our business (and keeps the prices down!) we send all Australia shipping with tracking, free of charge for Australian orders!  You will receive an email once the product has been processed and shipped.

Australia Post has advised us that these orders should arrive at any destination within Australia within 2-5 working days. All postage times are an estimate only. Once your order has been dispatched to Australia Post it becomes their responsibility and often shipping times can vary.

We offer Express postage! Simply add the option at checkout.