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Price Match Guarantee 

At Pickpals we are committed to always offering the best value, which we do with the Pickpals Price Match.

We continually check and compare our prices against all major competitors to be sure you’re getting the best price.

If you do find a lower competitor* price, we’ll match it instantly for you.

💬 Live chat

Send us a link with the product you wish to purchase at the cheaper price and we’ll reduce our pricing.

📨 Contact Us Form

Use this form, simply put  ‘Price Match Request’ on the subject, fill in the details and we’ll action within 12 hours (Business days).

🏷️  Who we price match

On request, we will price match all major competitors* in Australia. We will not price match marketplaces, aution sites, group buys or individual sellers.

The competitor’s product must be:

a. identical (Brand, Colour & SKU)

b. in stock at the time of the match

c. in stock with PickPals

The competitor’s price must be:

d. based on delivery to Australia

e. lower even after delivery costs

f. publicly advertised online

g. not associated with a volume discount e.g. buy one get one free

h. not associated with personal discount e.g. loyalty or membership discounts

i. include taxes

Price Match Terms and Conditions

All of Pickpals in stock products destined for delivery within Australia are eligible for a price match. A Minimum $50 worth of items for the pricematch and excludes small items such as ‘Single Picks’. 
However, the following conditions apply:
  • Only price matches requested and confirmed prior to the order being placed will be accepted. Once an order has been placed, we are unable to accept any price match requests against it.
  • Minimum $50 item for the pricematch and excludes small items such as ‘Single Picks’.
  • The competitor’s product must be identical to that offered at Pickpals (e.g., same brand, colour, SKU)
  • The competitor’s product must be in stock at the time of the price matching
  • Delivery costs will be considered when comparing prices and will be based on the assumption the given product alone is being ordered.
  • The competitor must deliver to customer’s chosen address is essential in order to match the service that Pickpals provides. We cannot match items that are not available for delivery.
  • We do not match competitors shipping prices. You must meet PickPals minimum shipping prices, these are calculated separately.
  • The competitor’s price must be publicly advertised online and verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free”, bulk buying discounts or part exchange discounts.
  • The competitor must sell directly to consumers, e.g., no auction or marketplace sites like eBay or Amazon.
  • No other promotional offers or loyalty discounts can be used with a product which is price matched. In other words, discount vouchers cannot be applied to price matched products to receive a further discount
  • Multiple items may be purchased but quantities must be reasonable for personal use or consumption.
  • The competitor’s price must be publicly available to purchase for at least twenty four hours.  We are unable to price match ‘flash sale’ competitor promotions available for less than twenty four hours.  This is so we can verify a competitor’s price at time of matching.
  • We will not match any flash deals.
  • Pickpals reserves the right to decline matches against competitor prices which reasonably appear to be in error or against illegitimate or counterfeit stock.
  • We also reserve the right to cease or modify this Price Match policy at any time.
  • When placing an order for a price match and paying by debit card, the total price of the item will be authorised by your bank. When the team discount the order only the reduced amount will be taken from your account, and authorised funds will be released back to you.
  • Our price match policy only applies to Australian Competitors. List of Competitors we will price match can be found below.
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