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Pickpals Pty Ltd (ABN 95 606 703 584) (PickPals or our or we) is in the business of the supply of lock picks and associated products (Services).

This Policy governs how PickPals will deal with your Personal Information collected in connection with the Services.
This Policy also applies to Personal Information collected by PickPals in connection with its website, social media accounts, applications, software and other technological means (Online Platforms), as well as in connection with any direct communication between you and PickPals.By continuing to use the Online Platforms and the Services, you consent to PickPal using your Personal Information in accordance with this policy.
PickPals uses third parties located both locally and overseas in addition to its own resources to provide these Services.

    1. We understand that when accessing our Services, the privacy and confidentiality of Personal Information (as defined under the Privacy Act) is important to you and your customers. That’s why we fully respect your rights to privacy and are committed to protecting the personal and financial details you provide us in line with this Privacy Policy. This Privacy Policy applies to our Services and all individuals who use our Services or whose Personal Information is processed by PickPals.
    2. We are committed to protecting the privacy of everyone who uses our Online Platforms and/or our Services, for them to understand what Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, the rights an individual has with respect to their Personal Information in our possession, and with complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU) 2016/679 when they apply to us.
    We may collect Personal Information that allows us to identify who an individual is and share Personal Information.
    The type of information we may collect includes:

    • Personal Information – We may collect personal details such as an individual’s name, location and date of birth allowing us to identify who the individual is;
    • Contact Information – We collect information such as an individual’s email address, telephone, third-party user names, residential, business and postal address and other information that allows us to contact the individual;
    • Financial Information – We collect financial information such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Services;
    • Statistical Information – We collect behavioral and statistical information about an individual and businesses in connection with the Services and/or the Online Platforms.
    1. We collect your personal information so that we can carry out the following actions:
      1. to enable you to use our Online Platforms;
      2. to provide our Services;
      3. to communicate with you, including about our Services and offers which might interest you;
      4. to provide you with information or advice;
      5. to process payments by or to you in connection with our Services;
      6. to create accounts, tax invoices or receipts;
      7. to provide your personal information to third parties in order for them to supply the Services to you;
      8. to consider and respond to complaints made by you.
    2. We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.
    Information is collected in association with your use of the Services, an enquiry about PickPals or generally dealing with us directly or via our Online Platforms.
    1. We will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission.
    2. We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
    3. We will not sell an individual’s Personal Information to unrelated third parties.
    4. There are some circumstances in which we must disclose an individual’s information:
    5. where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
    6. as required by any law (including the Privacy Act); and/or
    7. in order to sell our business (in that we may need to transfer Personal Information to a new owner).
    Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
    It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
    We may use temporary (session) cookies or permanent cookies when you access our Online Platforms and/or Services.  This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.
    1. We may hold your personal information in either electronic or hard copy form.
    2. If you provide information to us electronically we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
    3. We use industry standard security measures to safeguard and protect your information.
    4. We use browser encryption to ensure that we are not able to read or view your credit card information. This information is not stored on our servers for any amount of time. The encrypted data is passed to our payment processor who hold the keys to decrypt and process this information.
    5. We may disclose your personal information to third parties and service providers located overseas in connection with any purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
    6. We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
    7. If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately. Similarly where we become aware of any breach to our security systems that is likely to result in a breach of your rights or freedoms with respect to your Personal Information we will notify you and any supervisory authority as required.
    8. We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information
    1. If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.
    2. If you would like us to provide copies to you of your personal information which we hold please contact us and we will comply with your request to the extent required by law.
    3. We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
    In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.
  11. LINKS
    Links from our Online Platforms or via our Services to third party services that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of services that are not covered by this Privacy Policy. Third party services should have their own privacy and security policies which we encourage you to read before supplying any personal information to them.
    We may contact you with direct marketing communications and information about the Services or other products and services offered by us via telephone, email, SMS, or regular mail.
    If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so.
    You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below).  You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received or opt out of SMS marketing by replying STOP or following the instructions in the message.
    1. If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should contact us using the form on the website.
    2. If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
    3. If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
    If we decide to change this Privacy Policy, we will post the changes on our website. Please refer back to this Privacy Policy to review any amendments.

Version Date: 6 June 2018

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Mobile Terms of Service


Last updated: June 15, 2023

The PickPals mobile message service (the “Service”) is operated by PickPals (“PickPals”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to PickPals’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of PickPals through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with PickPals. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to PickPals or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other PickPals mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to PickPals or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy.


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