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PickPals values your feedback. Our Customer Service Team answer
online enquiries between 9am and 7pm AEST Monday to Friday

We always try to respond to enquiries within 48 hours during these times.  

For information about delivery timeframes or other frequently asked questions please check out the information below. 

Frequently Asked Questions

The tracking status 'pending – no events yet’ means that the item hasn’t been scanned yet. This could be because of it: hasn’t been posted yet, OR it's taking a little longer for Australia post for its first scan, OR was part of a bulk mailing where items have been posted over the counter in bulk but not scanned yet. Please try tracking your item again in 24-48 hours. PickPals posts your lock picks all over Australia and the globe as fast as we can, providing superior customer service. Some of these events may be out of our hands but we won't leave any stone unturned to ensure your package of quality lock picks and accessories arrive in a timely manner.  
The progressive locks are great, we really like these as a base to start. The progressive locks give you less pins so you can start to feel your way around a lock and slowly move up to more pins. The clear locks are great and are slightly better quality which is reflected in the price. Some beginners use a combination of progressives and clear to get them started. Either lock will keep you busy for a long time.
Well picked up, these sets are very similar. The difference in the 9 pce set is the thickness of the Picks. They are able to get into narrower keyways and have thicker metal handles which provide great feedback. The intro set is a PickPals exclusive set put together by us and has everything you need to get started at a great price. We offer the intro as a great entry point with the option to expand later. Both the nine pce set and our intro set are top sellers, made in the us by Southord.  
We certainly do! We process these via PayPal (PayPal won't charge you any fees) and signing up for a PayPal account is now optional. Here’s how this easier checkout works:
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What are your shipping times? All of our stock is held in Australia saving you waiting weeks for items to come from the US/Canada. We ship directly from our warehouse to you, with a registered post in Australia, serving all of Australia and shipping to over 100+ countries globally.  We also have a large range of express and overnight services avaliable you can select at the checkout. For more information check out our shipping page. 
As a reminder, you can review our delivery reference table below:
Please Note: At PickPals we do our best to get your Picks to you ASAP. The following times are based on our current estimations. When you track your parcel, the update 'Received by Australia Post' means it has left Perth, not that it is being held in Perth.  e.g. Tracking will show. *Please note that we cannot investigate the whereabouts of your order until the times displayed in this table have been exceeded. i.e. If you are in Brisbane, please do not contact us asking the whereabouts of your parcel until 6 business days (Business days are Mon-Fri) have elapsed.
Firstly, remember the rules! Only pick what you own. Car locks can be a bit different, it really depends on the model of vehicle. For older vehicles normal picks will work, for anything a bit newer they use high security locks which need specially made tools for that make of car.
People often ask what set to go for when starting out with Lock Picking. I'd suggest going for the intro set if you're just getting into it. It is a bit easier to use the individual picks and the choice of tension wrenches should help greatly. The pocket set is excellent for portability or just throwing in a bag for use whenever its needed, but it doesn't offer the same level of "feel" as the individual picks. It is pretty fun hobby and can be a good thing to impress your mates.    
They do allow very quick entry without "getting to know" the lock like you would with standard picks. You do however need to get used to the tool with lots of practice, particularly if you're not familiar with lock picking. It still requires some skill. With experience Lock Pickers open most standard door locks with it in about 5-10 seconds however that was after an hour or two of practice. The best technique is to line the needle so that it is touching all the pins in the lock then rapidly pull the trigger while providing a small amount of tension. It works like one of those newton's cradle desk toys, bouncing the top part of pins up in unison, then you catch them on the way down through the application of tension. For anyone concerned about these being used to break into buildings with a minimum of skill, don't be. Pick guns are quite loud (not stealthy) and still take time to learn.

    Still got a question, comment, or concern about PickPals or lock picking tools? Just shoot us an enquiry below and we’ll get back to you ASAP.