PickPals values your feedback. Our Customer Service Team answer
online enquiries between 9am and 7pm AEST Monday to Friday
We always try to respond to enquiries within 48 hours during these times.
For information about delivery timeframes or other frequently asked questions please check out the information below.
Frequently Asked Questions
The tracking status 'pending – no events yet’ means that the item hasn’t been scanned yet.
This could be because of it:
hasn’t been posted yet, OR
it's taking a little longer for Australia post for its first scan, OR
was part of a bulk mailing where items have been posted over the counter in bulk but not scanned yet.
Please try tracking your item again in 24-48 hours.
PickPals posts your lock picks all over Australia and the globe as fast as we can, providing superior customer service. Some of these events may be out of our hands but we won't leave any stone unturned to ensure your package of quality lock picks and accessories arrive in a timely manner.
The progressive locks are great, we really like these as a base to start.
The progressive locks give you less pins so you can start to feel your way around a lock and slowly move up to more pins.
The clear locks are great and are slightly better quality which is reflected in the price.
Some beginners use a combination of progressives and clear to get them started. Either lock will keep you busy for a long time.
We certainly do!
We process these via PayPal (PayPal won't charge you any fees) and signing up for a PayPal account is now optional.
Here’s how this easier checkout works:
- Enter your name and shipping address.
- Complete your credit card, email address, and phone number.
- (Optional) After reviewing their information, you may choose to save their information by creating a PayPal account to make future transactions faster.
What are your shipping times?
All of our stock is held in Australia saving you waiting weeks for items to come from the US/Canada.
We ship directly from our warehouse to you, with a registered post in Australia, serving all of Australia and shipping to over 100+ countries globally.
We also have a large range of express and overnight services avaliable you can select at the checkout. For more information check out our shipping page.
As a reminder, you can review our delivery reference table below:
Please Note: At PickPals we do our best to get your Picks to you ASAP. The following times are based on our current estimations. When you track your parcel, the update 'Received by Australia Post' means it has left Perth, not that it is being held in Perth. e.g. Tracking will show.
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