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Terms & Conditions

  1. General
    1. This website at (Site) is a shopping website where you can browse, select and order products advertised on the Site from PickPals Pty Ltd (ABN 95 606 703 584) (PickPals, us or we).
    2. Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.
    3. Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.
    4. The terms and conditions also apply to the sale of any Products via methods other than the Site, including sales by telephone, in person or other means, unless otherwise agreed in writing.
  2. Disclaimer
    1. The information contained in this Site is provided in good faith on an “as is” basis. PickPals does not represent or warrant to the reliability, accuracy or completeness of the information contained on this Site. To the extent permitted by law, PickPals is not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Site.
  3. Intellectual Property
    1.  You:
      1. acknowledge that the copyright in the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the Material) are owned by or licensed to us;
      2. must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and
      3. must not frame or embed in another website any of the material appearing on this Site without our prior written consent.
    2.  You May:
      1. store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and
      2. print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.
    3. This Site, the Products and any ancillary materials or documents owned or used by PickPals in connection with the sale of the Products and promotion of its business contains registered trademarks which are protected by law and other branding, images, content which constitute the intellectual property of PickPals. You must not use any of the marks or trademarks appearing on the Site or our name or the names of our related bodies corporate or any of our intellectual property without our prior written consent.
  4. Viruses
    1. PickPals does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.
    2. You are responsible for scanning any information for viruses.
    3. You agree that PickPals has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.
    4. If PickPals is found to be liable this will be limited to the cost of supplying the information again.
  5. Compliance with these Terms and Conditions
    1. You agree to bound by, and comply with, these terms and conditions by:
      using the Site;
    2. completing your registration through the Site; and/or
    3. obtaining or ordering Products from us using the Site or by any other method of sale.
  6. Changes to these Terms and Conditions
    1. If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.
    2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.
  7. Registration
    1. You may complete the customer registration process through the Site before placing an order for Products through the Site. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site.
  8. Placing an Order for Products
    1. You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.
    2. Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
    3. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.
    4. You agree to provide us with current, complete and accurate details when asked to do so by the Site.
  9. Acceptance or Rejection of an Order
    1. We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order.
    2. Each order placed for Products through the Site or any other means that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.
    3. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
  10. Cancelling an Order (by Us)
    1. Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:
      1. the requested Products in that order are not available; or
      2. there is an error in the price or the product description posted on the Site or in any other sales platform in relation to the relevant Product in that order;
      3. we consider that the postage price selected in the checkout does not match the applicable price for the delivery address;
      4. your order weight exceeds our maximum postal delivery weight (in which case we will contact you to make alternative arrangements where possible); or
      5. that order has been placed in breach of these terms and conditions.
      6. If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.
  11. Cancelling an Order (by You)
    1. Orders may not be cancelled once submitted via this Site or via any other method of sale. Should you wish to correct your delivery address or contact details prior to the order being dispatched, please Contact Us and we will endeavor to assist you however you are solely responsible for the costs of any returned, lost or resent items as a result of you providing us with incorrect or fraudulent information.
  12. Delivery of Products
    1. Please see schedule 1 for information on delivery times and costs.
    2. PickPals gives no warranties as to the delivery times advertised on the Site
    3. Once your order has been dispatched to Australia Post or any other carrier PickPals may use from time to time, it becomes their responsibility and PickPals takes no responsibility for Products that are lost or damaged during shipping nor for any additional charges that may arise.
    4. Import duties, taxes and any other charges are not included in price of a Product or shipping cost. These charges are paid for on the import of Products into your country and are your responsibility. It is your responsibility to make yourself aware of these charges prior to ordering a Product.
    5. You are solely responsible for the costs of any returned or lost Products and agree to indemnify PickPals for any such loss or damage that arises from a returned or lost Product.
    6. In addition to these terms and conditions, you agree to be bound by the Shipping Policy. These terms and conditions will prevail in the event of any inconsistency with the Shipping Policy.
    7. The purchaser acknowledges and is solely responsible for the temporary or permanent withholding, dispossession and/or confiscation of any products by customs or other border protection/policing organisations.
    8.  The purchaser is responsible for any additional costs incurred by you for the delivery, re-delivery and/or release of withheld Products.
  13. Prices, Fees and Charges
    1. The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, PickPals reserves the right to change prices at any time before we accept an order from you.
    2. All prices shown on this Site are in Australian Dollars (AUD) unless otherwise stated or displayed in a different currency on our Site. Where you are paying from a foreign jurisdiction or with another currency you will be liable for all costs associated with the payment to us including any conversion or exchange costs.
    3. We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
      1. the purchase price of each Product that is ordered;
      2. the delivery fee for delivering the Products to you; and
      3. any other fees and charges set out in these terms and conditions.
      4. All fees and charges identified in these terms and conditions and all prices for the
      5. Products, as shown on the Site, are inclusive of GST (unless otherwise indicated).
      6. PickPals utilizes third party providers to receive payment details and process payments. You acknowledge and agree that you shall be liable for all charges of the third-party providers and that PickPals shall not be liable for any loss or damage caused by any third-party provider.
      7. PickPals may advertise and offer price matching from time to time. Where price matching is included in any current published offer by PickPals, subject to clause 13.7,
      8. PickPals will match the price advertised for a product by any competitor.
      9. PickPals reserves the right not to match an advertised price where:
      10. The price is not a genuine price advertised to the public;
      11. The price is a sale or discounted price; or
      12. PickPals does not hold the Product in stock.
  14. Discounts
    1. Where you have been provided with a PickPals discount code directly by PickPals (Discount Code), you are entitled to the advertised discount on your order subject to clause 14.2.
    2. A Discount Code shall not be valid for use:
      1. For any Petersons Product range;
      2. For any sale or discounted items;
      3. Together with another Discount Code in the same order;
      4. Together with any other offer;
      5. For PickPals bundled packages;
      6. Where PickPals cancels a Discount Code at their sole discretion.
  15. Your Obligations
    1. You covenant and warrant that:
      1. all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
      2. the person receiving the Products at the Delivery Address is authorised by you to do so;
        you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;
      3. you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;
      4. you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
      5. you will promptly advise us of any changes to your information provided to us as part of the customer registration process;
      6. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;
      7. you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;
      8. you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site;
      9. you will check the labels on the Products before consumption or use;
      10. you are at least 18 years of age and that the applicable local, state and federal laws in your jurisdiction allow you to purchase, possess and use any Products you order from PickPals;
      11. you will use the Product in a legal and lawful manner.
      12. you will not use any Product purchased from PickPals for any unlawful purpose; or
      13. you will be solely responsible for any loss or damage caused to you or to a third party as a consequence of your improper or unlawful use or purchase of a Product; and
    2. You must not:
      1. use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
      2. use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
      3. make fraudulent or speculative enquiries, purchases or requests through the Site;
      4. use another person’s details without their permission or impersonate another person when using the Site;
      5. post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
      6. tamper with or hinder the operation of the Site;
      7. knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
      8. use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
      9. modify, adapt, translate or reverse engineer any portion of the Site;
      10. remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
      11. reformat or frame any portion of the web pages that are part of the Site;
      12. create accounts by automated means or under false or fraudulent pretences;
      13. use the Site to violate the security of any computer or other network or engage in illegal conduct;
      14. take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
      15. use the Site other than in accordance with these terms and conditions; or
      16. attempt any of the above acts or engage or permit another person to do any of the above acts.
  16. Warranty and Liability
      1. PickPals accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.
        Where we are permitted by law (and subject to clause 15.1):

        1. we do not warrant or represent the suitability of the Site or a Product for any purpose; and
        2. we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Product.
        3. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
        4. PickPals shall not be liable for any loss or damage to you or to a third party as a consequence of your improper or unlawful use or purchase of a Product.
  17.  Returns
    1. Unless you notify PickPals to the contrary by email within seven (7) days of delivery of any Products and such notification is confirmed by return email within seven (7) days of its receipt by PickPals, the Products shall be deemed to have been accepted by you.
    2. PickPals do not accept the return of any Products on a change of mind basis.
    3. PickPals will accept the return of Products if the Products are faulty, not fit of purpose, not of merchantable quality or do not match the description or images on the Site.
    4. Where a Product is returned in accordance with clause 17.3, PickPals will offer a replacement, credit or refund at PickPals discretion subject to the requirements of the Australian Consumer Law in schedule 2 of the Competition and Consumer Act 2010 (Cth).
    5. You are responsible for all shipping costs associated with returning the Product to PickPals however where PickPals determines that a Product falls within clause 17.5 PickPals will refund you the reasonable shipping costs of returning the Product.
    6. PickPals will accept no returns for normal wear and tear on a Product.
    7. In addition to these terms and conditions, you agree to be bound by the Returns Policy. These terms and conditions will prevail in the event of any inconsistency with the Returns Policy.
  18. Termination and/or Suspension of Account
    1. We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions.
  19. General Provisions
    1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
    2. This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.
  20. Privacy Policy and Your Personal Information
    1. Refer to the Privacy Policy, which form part of these terms and conditions.
  21. Definitions
    1. Capitalised terms used are defined in these terms and conditions.
      In these terms:

      1. “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)
      2. “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.
      3. “LoginID” means the email address that you provided to us as part of the registration process to use the Site.
      4. “Product’ means each good or service that is advertised on the Site.
      5. “Returns Policy” means the returns policy on the Site.
      6. “Shipping Policy” means the shipping policy on the Site.


    Please Note: At PickPals we do our best to get your Picks to you ASAP. The following time
    are based on our current estimations
    DELIVERY (Business Days) – ORIGIN: Perth
    Sydney Metro 5 Adelaide Metro 5 Qld Central 6-7
    NSW Country 6-7 SA Country 6-7 Far Nth Qld 6-7
    Canberra Metro 6-7 Perth Metro 3-4 Sth East Qld 6-7
    Melbourne Metro 5 WA Country 5-7 Alice Springs 6-7
    Vic Country 5 Darwin City/Suburbs 6 New Zealand 7-10
    Other International (Tracked Only)
    USA 7 Europe 6 United Kingdom 6-7
    1. We offer Express postage throughout Australia! Simply ‘pick’ the EXPRESS option at checkout. Australia Post delivers to some areas on a Saturday, probably while you’re in bed after playing Fallout until the early hours.
    2. Express Postage times:
      1. 1-3 days depending on your location.
      2. See Australia post link for more details.
    1. With free shipping to New Zealand, there are no surprises. We do our best effort to get your parcel on the plane and over to you! Most New Zealand orders take 7-10 business days to arrive. Trust us, our products are worth the wait.
    2. Optional tracking is available for an additional cost. Shipping with tracking will arrive in 5-7 business days from shipping.
    1. We ship internationally all over the world. For a small fee we’ll ship with tracking so you can have peace of mind and keep tab on your new tools.
    2. Standard Shipping takes 7-10 business days to arrive, depending on your location.
    3. International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are paid for on the import of goods into the buyer’s country and are the responsibility of the buyer. The cost of importing will vary from place to place, so please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
    1. For all Australian order over $50 and international with tracking orders from PickPals, you will receive a tracking number which will allow you to track your Picks as they make their way to you. You can rest easy knowing you’ll be soon opening your new picks and plenty of locks.
    2. Your Tracking number is sent automatically using our awesome software, to your email – Check your Junk Box! You’ll be kept informed through each part of the process.
    3. Keep an eye on your spam folder! Our tracking emails like to hide there.
    4. Track Your Order: HERE!
    1. As automation and simplicity sit at the core of our business (and keeps the prices down!) we send all Australia shipping with tracking, free of charge for Australian orders!  You will receive an email once the product has been processed and shipped.
    2. Australia Post has advised us that these orders should arrive at any destination within Australia within 2-5 working days. All postage times are an estimate only. Once your order has been dispatched to Australia Post it becomes their responsibility and often shipping times can vary.
    3. We offer Express postage! Simply add the option at checkout.
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