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Frequently Asked Questions


We offer only the best quality products and superior customer service. We were the first online shop selling Lock Picks in Australia and New Zealand, we are here to stay!

PickPals is actively involved in the Lock Picking community and supports a number of organisations around Australia and New Zealand.

Check your tracking number to find out the status of the order, or alternately, log in to PickPals and see the status of your order.

If you ordered a back order product with other items the order will be processed as a single order, we may be waiting on the items to arrive. Check the stock to see if the back ordered item is now in stock.

@ PickPals, we do our best to ensure you The are kept upto date with your order of new Lock Picks! Emails are automated once your order has been completed. Check the email hasn’t gone to your junk/Spam folder.

New Zealand Free shipping orders don’t receive a Tracking number, however, all orders do receive a status update when the order has been completed. Tracking can be purchased for a small fee, which includes faster delivery time and peace of mind.

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Top Quality Lock Picks and Sport Supplies. Supplying Australia, shipping Globally.

Missing your order confirmation or tracking number? Check your spam folder and add contact@pickpals.com.au to your safe list. Stil got a question, comment, or concern about PickPals or lock picking tools? Just shoot us an enquiry below and we’ll get back to you ASAP.


Contact Details

Email: support@pickpalssupport.zendesk.com