Shipping

The tracking status ‘pending – no events yet’ means that the item hasn’t been scanned yet.

This could be because it:
hasn’t been posted yet, OR
it’s taking a little longer  for Australia post for its first scan, OR
was part of a bulk mailing where items have been posted over the counter in bulk but not scanned yet.

Please try tracking your item again in 24-48 hours.

PickPals posts your lock picks all over Australia and the globe as fast as we can, providing superior customer service. Some of these events may be out of our hands but we won’t leave any stone unturned to ensure your package of quality lock picks and accessories arrive in a timely manner.

 

What are your Shipping times?

All of our stock is held in Australia saving you waiting weeks for items to come from the US/Canada.

We ship directly from our warehouse to you, with free registered post in Australia. We also ship to New Zealand FREE of Charge!

 

 

 

Please note that registered post does not guarantee tracking and is used to confirm sending and delivery of items.

As a reminder, you can review our delivery reference table below:

 

Please Note: At PickPals we do our best to get your Picks to you ASAP. The following times are based on our current estimations. When you track your parcel, the update ‘Received by Australia Post’ means it has left Perth, not that it is being held in Perth.
e.g. Tracking will show.
DELIVERY (Business Days) – ORIGIN: Perth
Sydney Metro5Adelaide Metro5Qld Central6-7
NSW Country6-7SA Country6-7Far Nth Qld6-7
Canberra Metro5Perth Metro3-4Sth East Qld6-7
Melbourne Metro6WA Country6-9Alice Springs6-7
Vic Country6-7Tasmania6-7NT Other6-8
Brisbane Metro6Darwin City/Suburbs6  
*Please note that we cannot investigate the whereabouts of your order until the times displayed in this table have been exceeded. i.e. If you are in Brisbane, please do not contact us asking the whereabouts of your parcel until 6 business days (Business days are Mon-Fri) have elapsed.

The Tracking number is entered automatically. Occasionally Australia Post change the reference numbers and what is scanned will show incorrectly.

Simply use the last 12 digits of the code. For example:

Tracking Number 01495170851017 should be 495170851017.

Check your tracking number to find out the status of the order, or alternately, log in to PickPals and see the status of your order.

If you ordered a back order product with other items the order will be processed as a single order, we may be waiting on the items to arrive. Check the stock to see if the back ordered item is now in stock.

@ PickPals, we do our best to ensure you The are kept upto date with your order of new Lock Picks! Emails are automated once your order has been completed. Check the email hasn’t gone to your junk/Spam folder.

New Zealand Free shipping orders don’t receive a Tracking number, however, all orders do receive a status update when the order has been completed. Tracking can be purchased for a small fee, which includes faster delivery time and peace of mind.