FAQ

Frequently Asked Questions


Simply add the products you wish to purchase to your cart. Once you have completed, proceed to checkout and enter your discount code. Your discount will update your total cart amount.

No PayPal, No Worries!

You can still pay via credit/debit without a paypal account. We still use PayPal for it’s security in processing but you don’t need to have an account to make payment. it’s super simple and safe for your piece of mind.

100% Safe, Fast & Secure Shopping!

We process credit cards via PayPal (PayPal won’t charge you any fees) and signing up for a PayPal account is now optional.

Here’s how this easier checkout works:

  1. Enter your name and shipping address.
  2. Complete your credit card, email address, and phone number.
  3. (Optional) After reviewing their information, you may choose to save their information by creating a PayPal account to make future transactions faster.

Please note that PayPal’s fraud prevention measures remain in effect for buyers who use this checkout. PayPal applies the same techniques for this checkout as it does for other transactions keeping your data and credit cards secure!

The Tracking number is entered automatically. Occasionally, Australia Post changes the reference numbers and what is scanned will show incorrectly.

Simply use the last 12 digits of the code. For example:

Tracking Number 01495170851017 should be 495170851017.

Tips:

  • Don’t get frustrated
  • Make sure you don’t apply to much pressure with the tension bar that is the key! (No pun intended).
  • Reset the lock with the key every now and again in case you have the pins stuck.

Need a little help from a friend?

PickPals — PickPals

Australian Lock Sport Guild — Australia LockSport Guild

Those guys are always talking about their locks and projects.

I’m looking to get some basic picks.

I’m looking for a set suitable for opening all pin and tumbler locks, through raking or SPP.

I’ll mostly be doing padlocks and door locks.

Can you recommend a product at or under $50?

That’s an easy one, if you’re not sure where to start the PickPals Intro Set is a great set without outlaying to much money. Very popular and a great start to your set, you can expand from here.

https://www.pickpals.com.au/product/pickpals-intro-set/

However if you want a great set the Nine pce slim set is my pick. I have the 22 pce of this set. These are great picks with metal handles and provide great feedback for only $45 delivered.

https://www.pickpals.com.au/product/nine-piece-slim-line-lock-pick-set/

Guide to Lock Pick Sets Australia

We offer only the best quality products and superior customer service. We were the first online shop selling Lock Picks in Australia and New Zealand, we are here to stay!

PickPals is actively involved in the Lock Picking community and supports a number of organisations around Australia and New Zealand.

First up, track your parcel on the Australia Post website (or the New Zealand Post website if you’re in New Zealand). You’ll find your tracking code in the shipping confirmation email or alternately, log in to PickPals and see the status of your order.

If things aren’t making sense in the tracking, we’re happy to help out. That said, due to restrictions with Australia Post, we can’t get any answers until the package is more than three days late if ship express or seven days late if standard shipping based on the shipping times.

That means if we were sending to Sydney via Regular Post, more than 9 days need to have passed before we can get answers about what’s going on. We know it’s not ideal, but we have to play by Australia Post’s rules, especially at busy times of the year like Christmas and Easter.

So if your package is more than three days late if ship express or more than seven days late if standard shipping, drop us a line and be sure to include your name, order number, tracking number, and contact information so we can find out what’s going on for you.

If you ordered a backorder product with other items the order will be processed as a single order, we may be waiting on the items to arrive.

Check the stock to see if the back ordered item is now in stock.

@PickPals, we do our best to ensure you are kept up to date with your order of new Lock Picks! Emails are automated once your order has been completed. Check the email if it hasn’t gone to your junk/spam folder.

New Zealand Free shipping orders don’t receive a tracking number, however, all orders do receive a status update when the order has been completed. Tracking can be purchased for a small fee, which includes faster delivery time and peace of mind.

TRACK YOUR ORDER BELOW 👇